The Member Services Coordinator is an employee whose duties are to act as a liaison between the members of The Houstonian Club and the Houstonian Club management staff. This position will also assist the Director of Membership and Sales Managers with any additional duties. The Member Services Coordinator exhibits exceptional Customer Service skills dealing with Members and Guests concerning sometimes very sensitive topics. Assists and supports the entire Club Sales team with whatever needs to be done.
Must have excellent verbal and written skills and exceptional customer service skills. Must be able to multi-task and have excellent organizational skills. Must be able to think quickly on feet to handle very sensitive situations concerning members or guests. Must observe and act according to culture of company, integrity, honesty, treat others with dignity and respect, friendly, etc. Computer proficient in Microsoft Word, Excel, DAXTO and Salesforce. The physical requirements of this position include having the ability to sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, and operate standard office equipment.